Your Privacy is Our Priority
This policy clearly explains how 12bet bangladesh collects, protects and uses your personal information.
Table of Contents
1Introduction and Scope
This privacy policy describes our commitments and practices for managing the personal information of 12bet bangladesh platform users. This policy applies when you browse the 12bet bangladesh website, open an account, make a deposit or use any of our services.
This document should be read alongside our Terms and Conditions. Both documents govern the terms of your use of our services and define our responsibilities. If you disagree with any part of this policy, you are advised to stop using our platform and contact our support team if needed.
This policy applies only to information collected through the 12bet bangladesh platform. Third-party websites and services have their own privacy policies, for which we are not responsible.
2Information We Collect
12bet bangladesh collects various types of information, divided into two main categories:
2.1 Information You Provide Directly
When you register on our platform or use our services, you are required to voluntarily provide the following information:
- Full name and date of birth
- National ID card or passport number (for identity verification)
- Mobile number and email address
- bKash, Nagad or Rocket account details (for payment processing)
- Username and password
2.2 Automatically Collected Information
When you use our website or app, certain information is collected automatically:
- IP address and device identification information
- Browser type, operating system and screen resolution
- Activity logs on the platform — which pages you visited and how long you stayed
- Transaction history and betting activity
- Information collected through cookies and similar technologies
3Purpose and Legal Basis for Collecting Information
12bet bangladesh uses your information for the following purposes:
3.1 Service Delivery and Account Management
Your information is essential for creating your account, verifying your identity, processing deposits and withdrawals, and managing betting activity. We also notify you if any unusual activity is detected on your account.
3.2 Security and Fraud Prevention
To prevent fraud, money laundering and other illegal activity on the platform, we analyse transaction patterns and cooperate with relevant authorities when necessary.
3.3 Customer Support
When you seek help through our live chat or email, your account information and communication history are used to resolve your issue quickly.
3.4 Improvement and Personalisation
By analysing your playing patterns and preferences, we provide relevant offers and services. However, this information is never sold to third parties for marketing purposes.
3.5 Responsible Gaming
By monitoring playing patterns, we try to identify users who may need support. More details on this are available in our Responsible Gaming Guidelines.
4Data Storage and Security
To protect your information at 12bet bangladesh, we apply industry-standard technical measures:
- Data transfers are secured through SSL (Secure Socket Layer) encryption
- AES-256 encryption is used to store sensitive information
- Server access is strictly controlled and only authorised personnel can access data
- Regular security tests and audits are conducted
- A suspicious activity detection system is active 24 hours a day
Data is retained for as long as required by applicable legal obligations — both while your account is active and after it is closed. Financial transaction records are generally kept for an extended period.
5Sharing Information with Third Parties
12bet bangladesh never sells your personal information. However, in certain circumstances, limited information may be shared with selected third parties:
5.1 Payment Processors
Information necessary to complete financial transactions through bKash, Nagad and Rocket is shared with the relevant mobile financial services. This information is used solely for processing transactions.
5.2 Technology Service Providers
We use trusted technology partners for server hosting, data analysis and cybersecurity. They process data only in accordance with our instructions and may not use it for their own purposes.
5.3 Legal Obligations
Information may be disclosed to authorities to comply with court orders, lawful requests from investigative agencies or applicable legal requirements.
6Cookies and Tracking Technologies
Our website uses various types of cookies. Cookies are small text files stored in your browser that help us remember your preferences and activity.
6.1 Essential Cookies
These cookies are necessary for the basic operation of the website. They are used to maintain your login session and keep security features active. Disabling these cookies may cause the site to not function properly.
6.2 Functionality Cookies
These cookies are used for your language preference, display settings and other personalisation. They can be disabled, but if you do so you will need to set your preferences again each time you visit the site.
6.3 Analytics Cookies
These cookies are used to understand how users interact with our site. The data collected is aggregated and anonymous — no individual can be identified. You can turn off these cookies by changing your browser settings.
7Your Rights
As a 12bet bangladesh user, you have several rights regarding your own information:
7.1 Right to Access Information
You can find out at any time what information we hold about you. You can view it by logging into your account, or you can request it directly from our support team.
7.2 Right to Correct Information
If your profile contains any incorrect or outdated information, you can request that it be corrected. Changes to information related to identity verification may require an additional verification process.
7.3 Right to Object to Processing
You can object to the use of your information for marketing communications. However, you cannot object to processing that is necessary for service delivery and legal obligations.
7.4 Right to Data Portability
You can request your own data in a structured, readable format. Fulfilling this request may take up to 30 days.
8Account Closure and Data Deletion
If you wish to close your account at 12bet bangladesh, please contact our support team. Processing an account closure request normally takes 1 to 3 business days.
Even after your account is closed, some information may be retained for a limited period for the following reasons:
- Financial transaction records — as required by legal obligations
- For fraud prevention and security purposes
- In the case of ongoing disputes or investigations
- Complete removal from backup systems may take some time
Other personal information, beyond the reasons above, is deleted after account closure.
9Minor Protection
12bet bangladesh is strictly not available to anyone under the age of 21. We do not knowingly collect information from minors. Age verification during registration is mandatory.
If we become aware that a minor has opened an account on our platform, that account will be closed immediately and the associated information will be deleted. Parents and guardians are advised to ensure their children are not using this platform.
10Changes to the Policy
12bet bangladesh reserves the right to update this privacy policy to keep it in line with changes in applicable law, technology or our services. For significant changes, we will notify you by email or through a notice on the platform.
A revised policy takes effect from its publication date. If you continue to use the platform after changes are made, you will be considered to have accepted the new policy. The date of the latest policy will always be displayed at the top of this page.
For the full terms and conditions of using our services, more information is available on our About Us page.
11Contact
If you have any questions, objections or information-related requests about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Chat window on the website (active 24/7)
- Support Language: Bengali and English
We will do our best to respond to your questions as quickly as possible. You can also check our FAQ section for quick answers to common questions.